CUCM and Cisco Unity Connection: Calling internal line from external line

An external caller calls to your company and wants to look for a specific person by dialing the extension belonging to a person. Ensure CTI Manager service is turned on Go to Cisco Unified Serviceability. Create CTI Route point From CUCM, Device > CTI Route Point. Add attendant DN in the gateway The gateway used … Continue reading CUCM and Cisco Unity Connection: Calling internal line from external line