[Tufin]Error:Unable to get configuration

Tufin securetrack is monitoring the device groups from Panorama, in the dashboard you saw the status is device connected, however when you go to Settings > administration > status, the device group is amber and the status is Error:Unable to get configuration.

Usually is because the Palo Alto Firewall is disconnected from Panorama. Login to your Panorama then go to Panorama > Managed device, if you see the status of your device group says disconnect, then go to Panorama > Setup, look for Managed Interface Settings under permitted ip address check to ensure Palo Alto firewall management ip address is inside the permitted ip address.

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