An external caller calls to your company and wants to look for a specific person by dialing the extension belonging to a person.
Ensure CTI Manager service is turned on
Go to Cisco Unified Serviceability.
Create CTI Route point
From CUCM, Device > CTI Route Point.
Add attendant DN in the gateway
The gateway used for this example is a Cisco 2951 router with UC license enabled.
From CUCM, Device > Gateway
Configure Call routing from Unity Connection
Go to Unity Connection, Call Routing > Forwarded Routing Rules.
Create a new rule.
Create users from Unity connection and CUCM
Without creating the users, the Cisco Unity Connection cannot find the directory number entered by external caller.
Go to CUCM, User Management > Enduser
Username/Alias, password, directory number and pin must be the same for both CUCM and Unity Connection.